Most people don't need more supplements. They need the right ones taken consistently. If you're unsure where to start, book a Free Supplement Audit and let us guide you.
FREQUENTLY ASKED QUESTIONS
About Primal Fit Labs
What is PrimalFit Labs?
PrimalFit Labs is a performance-focused supplement retailer specialising in curated products for physical performance, mental performance, and foundational health. We source clinically trusted global brands and organise them into intelligent stacks designed to support specific outcomes.
Founded by Rudolph Nagel, PrimalFit Labs operates independently from Primal Fit Mind Performance Coaching
How is PrimalFit Labs different from other supplement stores?
Most supplement stores sell individual products and leave the decision-making to the customer. PrimalFit Labs removes guesswork by organising supplements into outcome-driven stacks, supported by professional curation and optional personalised guidance.
About the Stacks
What are PrimalFit Labs Stacks?
Stacks are professionally curated combinations of supplements designed to work together to support a specific goal such as strength, endurance, focus, stress resilience, or daily health foundations. Each stack is built around ingredient synergy, correct dosing logic, and long-term sustainability.
Who designs the stacks?
Stacks are designed using applied sports science, nutrition science, and real-world coaching experience. We focus on biological pathways, ingredient interactions, and sustainable use not trends or influencer recommendations.
Can I change or customise a stack?
Yes. Stacks are recommendations, not prescriptions. You can purchase stacks as-is, swap individual products, or build your own combination if preferred.
Do I need all the supplements in a stack for it to work?
Stacks are designed as complete systems, but not everyone needs everything. If you're unsure, our Free Supplement Audit can help you determine what's most relevant for your goals.
Subscriptions
How do subscriptions work?
You can subscribe to any stack or individual product and receive automatic deliveries every 30 or 60 days. Subscriptions save you 15% on every delivery and can be paused, skipped, or cancelled at any time.
Is there a contract or minimum commitment?
No. There are no contracts or minimum terms. You stay in full control of your subscription at all times.
Why should I subscribe?
Most supplements only work when taken consistently over time. Subscriptions help ensure compliance, remove re-ordering friction, and reduce cost without locking you in.
Personalised Supplement Audit
What is the Free Supplement Audit?
The Free Supplement Audit is a short consultation designed to help you choose the right supplements or stacks based on your goals, lifestyle, and priorities. It is not a medical consultation or diagnosis.
Who is the audit for?
Anyone who feels unsure about which supplements to choose, wants to avoid unnecessary products, or wants a clearer supplementation strategy.
Products & Safety
Are your products safe and legal in South Africa?
Yes. All products sold by PrimalFit Labs are legally permitted for retail sale in South Africa and sourced from reputable brands that comply with applicable regulations.
Do you sell prescription or scheduled substances?
No. We do not sell prescription medicines, scheduled substances, SARMs, peptides, or pharmaceutical nootropics.
Can supplements replace medication or medical treatment?
No. Supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional if you have a medical condition or are taking medication.
Orders & Shipping
Where do you ship?
We currently ship within South Africa.
How long does delivery take?
Orders are typically dispatched within 1-2 business days. Delivery times depend on your location and courier partner.
How much does shipping cost?
- Standard Courier: R80.00 Nationwide
- Free Shipping: Orders over R1500 qualify for free delivery.
Returns & Refunds
What is your return policy?
Due to safety and hygiene regulations, supplements can only be returned if unopened, unused, and in their original sealed packaging.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging, and we will assist you.
Accounts & Support
Do I need an account to place an order?
No, but creating an account allows you to manage subscriptions, track orders, and access exclusive offers.
How can I contact support?
You can reach us via email or WhatsApp using the details on our Contact page. We aim to respond within one business day.