Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a tracking number via email.

Delivery Timeframes

Estimated delivery times after dispatch:

• Major Cities & Metropolitan Areas: 1–3 business days
• Regional Areas: 2–4 business days
• Outlying / Remote Areas: 3–5 business days

Delivery times may vary depending on courier capacity, weather conditions, and public holidays.

Shipping Rates

• Standard Courier: R80.00
• Nationwide Free Shipping: Orders over R1500 qualify for free delivery.

Courier Partners

We work with reputable South African courier companies such as:

• The Courier Guy
• Fastway Couriers
• Aramex South Africa

The courier used may vary depending on your location and the fastest available delivery option.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery in real time.

Delivery Issues

If a delivery attempt fails due to an incorrect address or customer unavailability, the courier may charge a redelivery fee.

Please ensure your shipping details are correct when placing your order.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery so we can investigate with the courier.

International Shipping

At this time, we only ship within South Africa.

Contact

For any shipping-related questions, please contact us at:

admin@primalfitlabs.co.za